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Helpdesk
YOUR DIGITAL STRATEGY PARTNER · CUSTOMER SUPPORT
Technology support that keeps your business moving.
Get direct access to Velvot specialists for cloud, cybersecurity, applications, data, automation and managed IT support. Submit a request, track progress, chat with your assigned specialist and keep your support history in one secure workspace.
✓ Specialist routing✓ SLA visibility✓ Live ticket conversation
ONE SUPPORT EXPERIENCETicketing · Chat · SLA · Voice · Callback
BUILT FOR BUSINESSCompanies · Contracts · Assets · Reporting
SECURE OPERATIONSAudit · Permissions · Automation · Diagnostics
HOW IT WORKS
From issue to resolution, clearly managed.
The Helpdesk connects your request to the right Velvot specialist and keeps every update visible from start to finish.
Get the right specialist
Smart routing sends your request to qualified staff based on category, client plan and workload.
Work together
Chat, receive notifications, request callbacks and use voice support when your assigned specialist is available.
Confirm resolution
Track SLA performance, confirm the fix, reopen when necessary and rate your support experience.
SPECIALIST SUPPORT
Support across the Velvot technology ecosystem.
Velvot’s public website positions the company around cloud, modern workplace, data, AI, automation, cybersecurity, managed IT and application services. The Helpdesk brings those support areas into one customer experience.
Cloud & Modern Workplace
Microsoft 365, Azure, collaboration, identity, migration and modern-work support.
Data, AI & Automation
Power BI, Microsoft Fabric, analytics, Copilot, Power Platform and workflow automation.
Cybersecurity
Identity, endpoint, email, network and cloud-security support.
Managed IT Services
Day-to-day infrastructure, service management, monitoring and operational support.
Applications & Integration
Business applications, portals, web platforms and connected workflows.
Client Systems & Assets
Support linked to your company, contract, devices, systems, subscriptions and services.
VELVOT SERVICE DESK
More than ticket tracking.
Customers get a complete support workspace while Velvot teams manage SLA, contracts, assets, approvals, automation, email intake and service performance behind the scenes.
Sign in to Helpdesk →
Live customer ↔ staff conversationStaff availability & callback requestsKnowledge Base & suggested answersCompany-specific SLA & contractsAsset-linked support historyCustomer satisfaction & reports
READY WHEN YOU NEED US
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