Website issues
Choose the category, see the available specialists, and assign your request confidently.
vvelvotHelpdesk
● Velvot customer supportTHOUGHTFUL SUPPORT, MADE SIMPLE
Real help from the right specialist.
Create a request, choose a specialist for your issue, follow every stage, and keep the whole conversation in one calm workspace.
Category-based routingVisible ticket progressDirect staff replies
SPECIALIST SUPPORT
One place for every Velvot service
Cloud & Microsoft 365
Choose the category, see the available specialists, and assign your request confidently.
AI & automation
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Cybersecurity
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Application development
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Managed IT support
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FREQUENTLY ASKED QUESTIONS
Before you create a ticket
Quick answers about accounts, assignments, progress, and responses.
Who can create a ticket?
Any Velvot customer can create an account, sign in, and submit a support request.
How is my ticket assigned?
Choose the issue category first. You will then see only staff members qualified for that category and can select who receives the ticket.
Can I track progress?
Yes. Your ticket shows its current stage from Open through In progress, Waiting on customer, Resolved, and Closed.
Can the administrator reassign my ticket?
Yes. The main administrator can view every request and reassign it to another qualified specialist when needed.
Where will staff replies appear?
Replies stay inside the ticket conversation so customers, assigned staff, and the administrator share one clear history.