Knowledge BaseVELVOT KNOWLEDGE BASE
What can we help you solve?
Search step-by-step guidance for Microsoft 365, cloud, security, applications and common Helpdesk questions—or browse a topic below.
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Start with the area closest to your issue.
You do not need to know the technical name of the problem. Choose a topic or use the search examples above.
Microsoft 365
Outlook, Teams, OneDrive, sign-in and productivity support
Browse guides →Passwords & MFA
Password resets, authentication prompts and account access
Browse guides →Email & Outlook
Sending, receiving, mailbox and Exchange-related issues
Browse guides →Teams & Calling
Meetings, microphone, camera and Microsoft Teams audio
Browse guides →Cloud & Azure
Azure access, subscriptions, resources and cloud services
Browse guides →Cybersecurity
Phishing, suspicious email, identity and security incidents
Browse guides →Websites & Apps
Website, portal and business-application support
Browse guides →Helpdesk How-to
Creating tickets, tracking progress and working with support
Browse guides →POPULAR STARTING POINTS
Common support guides
Useful articles for the questions customers raise most often.
Microsoft 365 Billing & Licensing
Unable to accept CSP or Partner Relationship invitations Billing page inaccessible Subscription management blocked
Read guide →Velvot SupportGetting started with Velvot Helpdesk
Learn how to sign in, create a support request, follow progress, reply to your specialist and confirm a resolution.
Read guide →Velvot SupportMicrosoft 365 sign-in problems
What to check when Outlook, Teams, Microsoft 365 or another Microsoft service will not accept your sign-in.
Read guide →Velvot SupportOutlook email not sending or receiving
Basic checks for delayed, stuck or missing Outlook and Exchange Online email.
Read guide →Velvot SupportReset or change your Helpdesk password
How to recover access to your Velvot Helpdesk account safely.
Read guide →Velvot SupportMulti-Factor Authentication (MFA) help
Guidance for missing approval prompts, changed phones and Microsoft Authenticator problems.
Read guide →WHAT SHOULD I SEARCH FOR?
Use the symptom, product or error you can see.
Good searches do not need to be technical. A few words describing what is happening are enough.
STILL NEED HELP?
Send the issue to a Velvot specialist.
If the Knowledge Base does not solve the problem, use the Helpdesk to create a ticket and keep the full support conversation in one place.