GENERAL SUPPORT
Azure access or resource issue
What information to provide for Azure portal access, subscription, resource or permission problems.
For Azure access or resource issues, identify the affected tenant/subscription and resource as precisely as possible.
Useful information includes:
• Azure service or resource type.
• Subscription or resource group name where appropriate.
• Whether the problem is access/permission, availability, configuration or performance related.
• Exact portal error code/message.
• Approximate time the issue began.
• Whether another authorized user can access the same resource.
Do not paste secrets, client secrets, access tokens, private keys or connection strings into a Helpdesk ticket.
Updated Aug 21, 2026Useful information includes:
• Azure service or resource type.
• Subscription or resource group name where appropriate.
• Whether the problem is access/permission, availability, configuration or performance related.
• Exact portal error code/message.
• Approximate time the issue began.
• Whether another authorized user can access the same resource.
Do not paste secrets, client secrets, access tokens, private keys or connection strings into a Helpdesk ticket.