GENERAL SUPPORT
Getting started with Velvot Helpdesk
Learn how to sign in, create a support request, follow progress, reply to your specialist and confirm a resolution.
Use the Velvot Helpdesk when you need technical assistance from the Velvot support team.
1. Sign in with your customer account.
2. Choose Create Ticket and select the support category that best matches your issue.
3. Add a clear subject and describe what happened, what you expected, and any error message you received.
4. If an affected asset or system appears, select it so the support specialist has the right context.
5. After submission, the ticket is assigned to an appropriate specialist.
6. Open the ticket at any time to follow its status, exchange messages, request a callback, or use voice support when your assigned specialist is available.
7. When the issue is resolved, confirm the resolution or reopen the ticket if the problem continues.
Tip: include screenshots, exact error wording, affected users and when the issue started. This usually shortens resolution time.
Updated Aug 21, 20261. Sign in with your customer account.
2. Choose Create Ticket and select the support category that best matches your issue.
3. Add a clear subject and describe what happened, what you expected, and any error message you received.
4. If an affected asset or system appears, select it so the support specialist has the right context.
5. After submission, the ticket is assigned to an appropriate specialist.
6. Open the ticket at any time to follow its status, exchange messages, request a callback, or use voice support when your assigned specialist is available.
7. When the issue is resolved, confirm the resolution or reopen the ticket if the problem continues.
Tip: include screenshots, exact error wording, affected users and when the issue started. This usually shortens resolution time.