GENERAL SUPPORT
OneDrive or SharePoint sync issues
Checks for files that are not syncing, sync errors and missing SharePoint library updates.
If OneDrive or a SharePoint library is not syncing:
• Confirm OneDrive is signed in with the correct business account.
• Check the OneDrive icon for a paused or error state.
• Confirm the affected file name and path do not contain unsupported characters.
• Check that the device has enough free disk space.
• Open the SharePoint library in a browser to confirm the file exists online.
• Avoid repeatedly deleting/re-adding a sync connection before support reviews the error.
Include the library name, affected folder/file, screenshot of the sync error and whether the issue affects one user or multiple users.
Updated Aug 21, 2026• Confirm OneDrive is signed in with the correct business account.
• Check the OneDrive icon for a paused or error state.
• Confirm the affected file name and path do not contain unsupported characters.
• Check that the device has enough free disk space.
• Open the SharePoint library in a browser to confirm the file exists online.
• Avoid repeatedly deleting/re-adding a sync connection before support reviews the error.
Include the library name, affected folder/file, screenshot of the sync error and whether the issue affects one user or multiple users.