GENERAL SUPPORT
Microsoft Teams meeting or calling issues
Troubleshoot microphone, camera, speaker and Teams meeting connectivity problems.
For Microsoft Teams audio or meeting problems, test the device before the meeting where possible.
Check the following:
• In Teams Settings > Devices, select the correct microphone, speaker and camera.
• Make sure the browser or Teams application has microphone and camera permission.
• Disconnect other applications that may already be using the microphone or camera.
• Try a Teams test call if the option is available.
• If audio is breaking up, test another network connection.
When raising a ticket, state whether the issue happens in every meeting or only one meeting, the device being used and whether other participants experience the same problem.
Updated Aug 21, 2026Check the following:
• In Teams Settings > Devices, select the correct microphone, speaker and camera.
• Make sure the browser or Teams application has microphone and camera permission.
• Disconnect other applications that may already be using the microphone or camera.
• Try a Teams test call if the option is available.
• If audio is breaking up, test another network connection.
When raising a ticket, state whether the issue happens in every meeting or only one meeting, the device being used and whether other participants experience the same problem.