GENERAL SUPPORT
Website or web application issue
Information to include when reporting a Velvot-managed website, portal or web application problem.
For a website or web application issue, the fastest diagnosis usually comes from a precise reproduction description.
Include:
• The page or feature affected.
• The full URL if appropriate.
• What you clicked or entered immediately before the problem occurred.
• The exact error message.
• Whether the problem happens for other users.
• Browser/device being used.
• Screenshot of the issue where possible.
Do not include passwords, private keys or other secrets in screenshots or ticket messages.
Updated Aug 21, 2026Include:
• The page or feature affected.
• The full URL if appropriate.
• What you clicked or entered immediately before the problem occurred.
• The exact error message.
• Whether the problem happens for other users.
• Browser/device being used.
• Screenshot of the issue where possible.
Do not include passwords, private keys or other secrets in screenshots or ticket messages.